My extremely great customer service involved the online store sweetwater.com. When you make a purchase from sweetwater.com you are assigned a sales engineer. The uniqueness of this sales engineer is that they are in charge of your account for as long as they work for the company. I had the pleasure of being assigned Matt Masek, who I actually went to school with at Cuyahoga Community College. While at school we were just acquaintances. We developed a friendship through Sweetwater, he sent me emails when he knew the store was having sales on equipment that I use, he even set up payment plans that at the time were not yet available through the company, and he even sent me a Christmas card as well as a going away card when I moved to Las Vegas. I understand that he works for commission but I genuinely feel as if he and I have connected in a far more personal matter. One of Sweetwater’s policies is lifetime tech support. Matt extended this policy in the form whenever I made a purchase he not only sent me a detailed description of what I was buying but he gave helpful links and even called me to make sure I wasn’t having any download or installation issues. I find it to be amazing how far he was willing to go to ensure that had absolutely no issues with any part of my purchase at any phase, from order confirmation, shipping details, shipping date, installation, and overall troubleshooting. For those reasons I will always be a Sweetwater customer before I shop anywhere else for pro audio equipment.
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